Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship, unless the prepayment (PayPal) option is used. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Shipping is calculated by the number of items that are ordered against preferred shipping method. First Class Post and Standard Air Mail are methods of shipment that offer no tracking service and no insurance. Therefore if any order is lost or damaged Oberon Performance will be unable to make a claim on your behalf. Courier Shipments have a tracking facility and have full insurance against your order. So if your goods were either damaged or lost through this service Oberon Performance will make a claim on your behalf and have your order resent without argument. Courier shipments CANNOT use a PO Box address.

Delivery Schedule

In the unlikely event that your order is temporarily out of stock we will e-mail you with estimated dates of despatch along with our sincere apologies for the delay in service.

Delivery times:

Courier International and Courier UK: Your shipment is insured in the event of loss or damage. Should the worst happen to your order, Oberon Performance will make a claim against your order and have it resent without argument immediately (subject to stock availability). Courier shipments CANNOT use a PO Box address. Courier UK – Delivery times are within 2 business days (excluding weekends and public holidays) after the confirmed date of despatch from the web shop. Courier International (USA) – Delivery times are within 4 business days after the customer has received the e-mail notification from our web shop confirming the order has been despatched. Courier Europe/Economy – Delivery times are within 2-5 business days (depending on which zone in Europe) after the customer has received the e-mail notification from our web shop confirming the order has been despatched. Courier International Worldwide – Delivery times are within 2-7 business days (depending on location) after the customer has received the e-mail notification from our web shop confirming the order has been despatched NOTE: Saturday/Sunday and public holiday deliveries are not included with Courier service. First Class Post and Standard Air Mail: These services are not insured and do not offer a tracking service. Should an order become lost or damaged with this shipping method, Oberon Performance will be unable to make a claim for your order and will not be able to reimburse or resend the goods. For UK First Class post please allow 10 business days from despatch confirmation date for delivery (1-2 days are the typical times though). Rest of the world, standard Air Mail can take up to 25 business days (5 weeks) from despatch confirmation date before delivery. Most delays should they occur will generally tend to be with Customs, in these events the package looks like it's still in the UK where as in reality it is in the next country, waiting to be scanned and imported.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund on the value of the goods only. Do this by contacting us by email or telephone and quoting the order number supplied to you and you will be issued a returns number. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Back Orders

If your item is not in stock, we will back order for you and advise to the estimated date of delivery. Your custom is our main priority to us and you can rest assured we will despatch your goods the moment it is available. You will be e-mailed with the option to cancel your order if you would rather not wait.

Tax Charges

Local Tax (VAT) will only be charged to UK (domestic) orders. Orders placed and destined to non-UK addresses will not be charged Tax (VAT) at the point of sale. Depending on the destination (Such as some EU countries) there could be an import Tax duty charged at the local Tax rate and possible handling fees by the delivery agent selected at checkout. We urge all customers to check with their own Government web site for guidance on purchasing items from the UK as each country has varying rules for import duty and potential handling fees.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Please see our warranty page for details.

All of our products have been specifically designed to be a technical upgrade to the OEM (Original Equipment Manufacturer) part it replaces. Each product SKU has been fully tested in its natural OEM environment, to ensure the function of the design remains totally compatible and provide direct improvement. Oberon Performance Ltd however cannot guarantee improved results if other parts of the setup are not OEM and healthy in condition. Or not correctly setup within the specified tolerances of the manufacturer owner’s handbook applicable to the model/year of motorcycle. Inquiries regarding this statement are welcome at any time prior to purchase.
In the highly and unlikely event that your Oberon product is not yielding satisfactory results, then we sincerely urge for you to contact our Customer Services team for support. In most cases an exchange of e-mails, pictures and a Q/A approach usually resolves all issue and likelihood that some minor detail in the installation instructions was simply misunderstood. Telephone calls are always welcome but are usually less productive without the ability to see images of most problems at first hand. And of course if calling from a different time zone. If suspected damage should occur to an Oberon product from normal OEM use, then please do contact Oberon Performance Ltd to begin a warranty claim under the existing terms and conditions. Oberon Performance Ltd reserve the right to reject any warranty claim, if the Oberon Performance Ltd product has been damaged and/or used in conjunction with a product that is not OEM. Please refer to the warranty link at the very top of this section for further information regarding warranty claims.

If you need to reach us, you can call on +44 (0)23 9248 1188 or write to us at:

Oberon Performance Limited
11 Havant Business Centre,
Harts Farm Way,
Havant,
Hampshire,
PO9 1HU,
UK

Please note that our office hours are:
Monday – Thursday – 8:00 – 17:00
Friday – 8:00 – 14:30
Saturday & Sunday – Closed.
Oberon’s office is not open on public UK holidays or weekends.

Please send your emails via our contact us page